Help Center

Customer Service Policies

Exchanges, Returns and Refunds

Returns, Exchanges and Refund Policies

Damaged Products During Transit

Undeliverable, Missing Shipments and Redelivery

Fraud Prevention Policy

Order Validation Policy

Order Correction Policy

Shipping and Delivery

Order Tracking

Factory Direct Shipping

Shipping Policy

Frequently Asked Questions

Orders

Can I make changes to my order?

Sales Tax on Orders

Product Related Questions

I can't find ___ product that I saw on Pinterest/Instagram/Tumblr/Facebook/Twitter/Wanelo, Can I still order it?

Shipping

Do you ship internationally?

Can I exchange or return my item(s)?

International Customs & Duties

When Tracking My Order, The System Says "Order Not Found"

Didn’t find what you were looking for? Contact us. Contact