Return Policy

Return Window

Obviously, we want you to be happy with your purchase. But if you are not satisfied with your purchase, we will accept your return up to 30 days after purchase for exchange, store credit or refund. Your returned product must be in sellable condition and your return must be preauthorized. 

Exceptions:

  • Consumable and hygienic items (food, beauty items etc.) can only be returned if unopened and unused.
  • Clothing items can only be returned if unworn, unwashed and free of any damage. 

Return Authorization

If you'd like to return your item(s), please access the returns page where you can process your return or exchange. 

Once your return as been authorized, you have 14 days to return the item. After 14 days, we reserve the right to not accept the returned item for a refund. Your refund or exchange will not be processed until we receive the item back.

Return Shipping Costs

If you'd like to return your item, you will be responsible for returning the item at your expense using a trackable shipping method. 

If the return is due to our error, we will pay for return shipping. 

You are responsible for the condition of the product until we receive it. Please repackage the item with care to ensure you receive credit for the return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund. Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Damaged Products During Transit

Sometimes, things happen during shipping. Please let us know if your item was damaged during shipping within 7 days of delivery. We will require you to provide photographic proof of the damaged product and packaging for carrier claims purposes. Note that carriers will sometimes require that they be allowed to inspect the damaged package and its contents. So please don't throw it out the packaging or product until we have a chance to work with you. 

Clearance Items and Final Sale Items

All clearance, final sale and vintage items are NOT returnable. 

Undeliverable, Missing Shipments and Redelivery

Our products are shipped with tracking and delivery confirmation. Please ensure that you provide the correct address for your order. If you order is returned due to incorrect address, you will be responsible for any additional shipping costs to redeliver the order out to you again. 

Delivery confirmation serves as proof that the shipment was delivered to your address. We will not be responsible for shipments that are not received though tracking is shown as delivered.

If there is potential for your packages to be delivered without a responsible party present, this introduces the risk of theft. To minimize this risk, please ship to an alternate address where you can ensure delivery is successfully made. (Ship to your workplace, UPS Store, Hold at Post Office, Ask neighbor or family member to receive on your behalf.)